📦 Shipping & Delivery
When will I receive my order?
Orders are processed within 1 to 3 business days. Once processed, standard shipping typically takes 5 to 8 business days. You will receive a shipping confirmation email containing your tracking link as soon as your order is dispatched.
How can I track my order?
You can track your package by clicking the tracking link provided in your shipping confirmation email. Alternatively, you can enter your Order ID directly on our Track Your Order page in the main menu.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We hope to expand our shipping destinations internationally in the near future!
What happens if my order is "Returned to Sender"?
If your package is marked as undeliverable and returned to us by the carrier, we will gladly re-ship it to your correct address at no additional cost.
✏️ Order Changes & Corrections
I selected the wrong item or size. Can I change it?
If you notice an error in your order, please contact our customer support team immediately. If your order has not yet been processed or shipped, we will gladly update it for you. Once an order has been dispatched, changes can no longer be made.
I entered the wrong shipping address. What should I do?
Please reach out to us as soon as possible with the correct address. If your order has not shipped, we will update your delivery details right away. If the package has already been dispatched, we will need to wait for it to be returned to us before re-shipping.
🔄 Returns, Exchanges & Damaged Items
What is your return policy?
We offer a 30-day return window from the date of delivery. To initiate a return, please contact our customer service team. Items must be returned in their original, unused condition. Please refer to our full Refund & Exchange Policy page for complete details.
How do I exchange an item?
To request an exchange, please contact our support team with your order details, and we will guide you through the simple process.
What if my item arrives damaged or defective?
We sincerely apologize if your item arrives damaged or defective! Please email us with your order number and a brief photo of the damage. We will send you a replacement at no extra cost or issue a full refund if the item is out of stock. You do not need to ship the damaged item back to us.
What if I received the wrong item?
If you received an incorrect product, please email us with your order number and details. Our team will immediately correct the error by sending you the correct item free of charge and covering any return shipping fees for the wrong item.
💻 Technical Issues
The website is not loading or I am getting an error message.
We apologize for the inconvenience! Please contact us using the information at the bottom of this page or via our contact form, letting us know what issue you are experiencing so our technical team can fix it as quickly as possible.